VICENTE DENTAL

COMPREHENSIVE PRIVACY POLICY & HIPAA NOTICE

Effective Date: November 25, 2025

This combined Privacy Policy and HIPAA Notice of Privacy Practices (“Policy”) governs how Vicente Dental (“Vicente Dental,” “we,” “us,” or “our”) collects, uses, discloses, and safeguards personal information and Protected Health Information (PHI) through our website and dental practice. This document is structured to comply with applicable federal law, HIPAA, and California privacy requirements, including CalOPPA and the California Consumer Privacy Act as amended by the California Privacy Rights Act (CCPA/CPRA).

By accessing or using our website, communicating with our office, or receiving dental services, you acknowledge and agree to this Policy.

IMPORTANT WEBSITE USE WARNING

General website forms, email, and standard messaging are NOT secure channels for transmitting sensitive information. Do NOT submit Social Security numbers, full medical histories, insurance cards, credit card or banking information, or other highly confidential data through our online forms or general email. Any such submission is voluntary and done at your own risk. Vicente Dental expressly disclaims responsibility for unauthorized interception, misuse, or disclosure of such voluntarily submitted information.

PART I – WEBSITE PRIVACY POLICY

1. Information Collected Through the Website

Voluntary Information

We may collect personal information you voluntarily provide, including:

  • Name
  • Phone number
  • Email address
  • Appointment preferences
  • General inquiries

Submission of this information is voluntary and used solely to respond to your request or improve service delivery.

Automatically Collected Data

We may collect technical data such as:

  • IP address
  • Browser and device type
  • Pages visited and interaction data
  • Referral source
  • Date and time of access

This information is used for analytics, security monitoring, fraud prevention, and website optimization.

Patient Images & Media

Vicente Dental will not publish or display patient images without prior written consent. Consent may be revoked at any time by written request, and removal will occur promptly where feasible, subject to clinical and legal record retention requirements.

2. Use of Website Information

We may use Website data to:

  • Respond to inquiries and appointment requests
  • Improve functionality and user experience
  • Deliver administrative notices
  • Send limited promotional information only where legally permitted and with consent

You may opt out of non-essential marketing communications at any time.

3. Cookies, Tracking & Advertising

Vicente Dental uses cookies, analytics tools, and tracking technologies to understand usage patterns and improve functionality.

You may opt out of targeted advertising through:

This website does NOT respond to Do Not Track (DNT) signals under CalOPPA guidance.

4. Email & Text Communication

By providing your contact information, you consent to receive communications regarding appointments, care coordination, administrative matters, and limited marketing where permitted.

SMS Disclaimer: By providing your mobile number, you consent to receive text messages from Vicente Dental. Message and data rates may apply. Message frequency may vary. Reply “STOP” to opt out. Vicente Dental does not sell or share mobile opt-in data with third parties for marketing or promotional purposes.

Electronic transmission carries inherent risk. Vicente Dental disclaims liability for unauthorized interception of communications transmitted outside secure clinical systems.

5. Website Security

We implement safeguards including secure servers, encrypted databases, access monitoring, vulnerability scanning, firewalls, and staff training. Despite these precautions, absolute security cannot be guaranteed. Vicente Dental disclaims liability for cyber incidents caused by unauthorized third-party access where reasonable safeguards were implemented.

6. Third-Party Content

Embedded tools or content (e.g., videos, scheduling widgets, social media plugins) may collect data independently. Vicente Dental assumes no responsibility for the privacy practices or security of any third-party platform.

7. California Privacy Rights (CCPA / CPRA)

If you are a California resident, you have specific rights regarding your personal information, subject to certain exceptions:

Your Rights Include:

  • Right to know what personal information we collect, use, disclose, and share
  • Right to request deletion of personal information (where legally permissible)
  • Right to correct inaccurate personal information
  • Right to limit the use of sensitive personal information
  • Right to opt out of the sale or sharing of personal information (we do not sell your data)

You may submit a verified consumer request by contacting us at the address or phone number below. We will not discriminate against you for exercising these rights.

California “Shine the Light” Law: Vicente Dental does not disclose personal information to third parties for their direct marketing purposes without your consent.

PART II – HIPAA NOTICE OF PRIVACY PRACTICES

8. Our Legal Duties

We are required by law to:

  • Maintain privacy and security of your PHI
  • Provide this Notice
  • Follow its terms
  • Notify you of breaches of unsecured PHI

We may revise this Notice at any time. Revised versions apply to all PHI we maintain.

9. Permitted Uses and Disclosures of PHI

We may use or disclose PHI without authorization for:

Treatment

Coordination of dental care, referrals, consultations, and clinical documentation.

Payment

Billing, insurance claims, eligibility verification, and collections.

Healthcare Operations

Quality improvement, audits, training, legal compliance, and administrative management.

Individuals Involved in Care

PHI may be shared with persons involved in your care or payment unless you object.

Appointment Communications

We may contact you by phone, text, or email.

Legal and Safety Purposes

Includes law enforcement requests, court orders, public health reporting, and abuse prevention.

10. Uses Requiring Authorization

We require written authorization for:

  • Marketing involving PHI
  • Sale of PHI
  • Disclosure not otherwise permitted

You may revoke authorization in writing at any time.

11. Patient Rights Under HIPAA

You have the right to:

  • Access and copy PHI
  • Amend records
  • Request accounting of disclosures
  • Request communication restrictions
  • Request confidential communications
  • Receive paper copies of this Policy

Requests must be submitted in writing and subject to identity verification.

12. Complaints

Complaints may be submitted to Vicente Dental or the U.S. Department of Health and Human Services. You will not be penalized or retaliated against for filing a complaint.

LIABILITY LIMITATION & DISCLAIMERS

To the maximum extent permitted by law, Vicente Dental disclaims liability for:

  • Unauthorized access caused by third-party cyber intrusion where reasonable safeguards were maintained
  • Data submitted voluntarily through unsecured channels
  • Acts or omissions of third-party service providers

Nothing in this Policy shall be construed as creating contractual rights beyond statutory obligations.

POLICY MODIFICATIONS

This Policy may be updated at any time. Continued use of our website or services constitutes acceptance of the revised Policy.

CONTACT INFORMATION

Vicente Dental
11633 San Vicente Blvd #308
Los Angeles, CA 90049
Phone: (310) 207-2060

For privacy-related requests or complaints, please contact the Privacy Officer at the number above or by written correspondence to this address.

By using our website and services, you acknowledge receipt and understanding of this Policy.